Westpac's security guarantee to our Internet Banking customers

When you use Internet Banking, you can be confident that we employ the highest level of security to protect your accounts and personal information.

This is why we guarantee that you will not be personally liable for any unauthorised transactions on your Westpac accounts, provided that you:

• Were in no way responsible for the unauthorised transaction
• Did not contribute to the loss
• Complied with the Westpac Internet Banking terms and conditions

If you think you have made a mistake, do not worry. Contact our Customer Service Representatives to find out how we can help.

For more information about Westpac Internet Banking security, view our Internet Banking security document.

Need help?

Help is available anytime day or night. Read our help information page and find out how easy it is to get help at any time.

Westpac Pacific Banking


Westpac has branch locations in Fiji, Cook Islands, Solomon Islands and Vanuatu. Westpac is represented in Papua New Guinea by Westpac Bank -PNG- Limited, Samoa by Westpac Bank Samoa Limited and in Tonga by Westpac Bank of Tonga.